Enko Education is looking for a Welcome Officer

Enko Education

Enko Education is a fast-growing network of African international schools, increasing access to the world’s best universities for learners across Africa.
Enko Education has developed an innovative model. Our programmes lead to globally recognized and sought after qualifications. We are able to offer those at a fraction of the cost charged by other international schools in Africa. Furthermore, Enko learners are supported in their higher education applications through our university guidance programme. It supports them in selecting the right universities and then securing both admission and financing for their studies. We offer an outstanding learning experience striving to educate our learners with Africa at heart and the world in mind.
Enko Education’s model is showing impressive results with learners joining top universities like Yale University (USA), Sciences Po (Fr), the University of Toronto (Canada), African Leadership University (Rwanda) and many more.
With 13 schools across Africa, Enko Education aims to open 30 more schools in at least 20 African countries over the next five years. Several international financing institutions, including Proparco, I & P, Oiko Credit and LiquidAfrica, support Enko Education’s ambition.
Website:

Enko Education is looking for a Welcome Officer

Position summary
The Welcome Officer functions as the chief ambassador and voice of the school, charged with delivering a remarkable first impression to all guests, clients/parents, and personnel. This role handles front desk activities, takes care of incoming communications, guarantees visitor security procedures, and sustains a flawless, professional setting in the reception space.

Primary responsibilities
Guest experience & reception: Greet guests, clients, and vendors warmly; oversee the digital or manual guest check-in procedure; and give out visitor badges.
Call & mail management: Pick up incoming phone calls, filter questions, route callers to appropriate departments, and deal with incoming/outgoing mail, packages, and deliveries.
Security & compliance: Ensure sign-in protocols and non-disclosure agreements (NDAs) are completed by visitors; maintain visitor logs and implement access-control protocols.
Front-of-house maintenance: Keep the reception area, waiting lounges, and executive meeting spaces clean, presentable, and well-stocked with refreshments or informational brochures.
Meeting & event logistics: Coordinate conference room bookings, schedule appointments, and set up AV equipment or catering for guest meetings.
Administrative/admission support: Assist AM and Operations teams with administrative tasks, admission exam, badging systems, expense reporting, or office supply inventory tracking.

Qualifications & requirements
Education: High school diploma required; Associate or Bachelor’s degree in Communications, Hospitality, or Business Administration preferred.
Experience: 1–3 years of experience in front desk, hospitality, customer service, or receptionist roles.
Technical skills: Proficiency with MS Office ( Word, Excel), and multi-line phone systems.
Key competencies: Exceptional verbal communication and interpersonal skills. Polished, professional presentation and demeanor. Strong multitasking, prioritization, and problem-solving abilities under pressure. High level of discretion and confidentiality.

All applications must be submitted ONLINE at: https://enkoeducation.applytojob.com/apply