MTN Cameroun is looking for a Manager - Key Account Management Public Sector

Enterprise Business Unit

Position Overview
MTN Cameroon is a purpose-driven organization that places values at the heart of everything we do. We believe that understanding the aspirations of our people is key to delivering everyday experiences that inspire. We are dedicated to creating an environment where every member of our Y'ello Family feels heard, valued, and empowered to lead an inspired life. Our values guide us, keep us grounded, and above all, keep us honest. They are not just claims—they are embedded in our DNA.

We view it as our mission to make MTN an exciting and fulfilling workplace where employees can be themselves, thrive in a positive atmosphere, and achieve their full potential. A workplace that fosters creativity, enhances productivity, and delivers meaningful results. A workplace built on strong relationships and a shared purpose that transcends individual goals.

Our commitment goes beyond words. It is reflected in our leadership and management approach, where we partner meaningfully with employees, customers, and stakeholders to achieve common objectives.

Our values, known as LIVE Y'ello, are the bedrock of our culture:
• Lead with Care;
• Can-do with Integrity;
• Collaborate with Agility;
• Serve with Respect;
• Act with Inclusion.

Key Responsibilities
Strategic Leadership & Governance
• Support the development of sub-divisional strategy aligned with broader divisional goals;
• Drive effective strategy execution by providing clear direction, structure, business plans, and support.

Team Leadership and Management
• Recruit, onboard, and manage talent in compliance with legal frameworks;
• Foster open communication and implement change management initiatives where needed;
• Clarify roles, responsibilities, individual objectives, and performance expectations for the team;
• Establish KPIs and deliver regular feedback through a structured performance review process;
• Develop and execute a training plan to enhance team skills and capabilities;
• Actively contribute to the leadership team;
• Facilitate team development by creating opportunities for growth;
• Promote an 'MTN-centric' mindset and partnership approach to foster collaboration and adherence to Group governance;
• Collaborate across divisions and drive cross-functional teamwork;
• Ensure project team targets and deadlines are met;
• Lead team meetings and contribute on technical/specialist matters as needed;
• Monitor performance dashboards.

Governance
• Provide input on all project initiatives;
• Contribute to strategic meetings as required;
• Participate in developing proposals for change initiatives, policies, and procedures.

Escalations
• Resolve escalations affecting critical service delivery;
• Escalate issues with potential significant impact on time, scope, employee/customer relations, or costs;
• Provide solutions to issues requiring formal resolution.

Function Tactical
• Contribute to setting objectives, targets, and budgets for the function;
• Identify key risks, issues, and dependencies, and define mitigation actions;
• Prepare documentation for decision-making on tactical changes.

Opco Tactical
• Stay informed on global and local best practices and recommend opportunities to the Segment Senior Manager;
• Provide input on all project reviews.

Performance
• Review performance against KPIs and SLA compliance;
• Monitor and update continuous improvement plans;
• Ensure alignment with divisional strategy;
• Continuously track performance and adjust strategies to deliver targets.

Reporting
• Provide periodic progress reports based on organizational metrics;
• Deliver ad hoc reports on specific projects as needed.

Budgets
• Manage sub-divisional budgets in line with business objectives;
• Oversee project budgets to ensure alignment with business goals.

Compliance
• Employees are the first line of compliance defense and must act as Compliance Champions;
• Full compliance with all applicable laws, regulations, policies, and procedures is mandatory;
• Non-compliance or negligence will be addressed under MTN CAMEROUN's Disciplinary Policy;
• Employees must attend compliance training and proactively report compliance concerns;
• With support from Compliance Champions and the Risk & Compliance team, review and update compliance obligations and control testing activities.

Operational Delivery
• Conduct sales activities for Corporate Key Accounts and negotiate pricing within delegation of authority;
• Develop plans to drive revenue growth across all products and services in the portfolio;
• Ensure adherence to sales policies and procedures;
• Build relationships with key decision-makers;
• Assess short- and long-term impact of sales strategies on operating profit;
• Collaborate with marketing, solutions engineering, and senior management to manage sales promotion budgets;
• Review expenses and identify cost-saving opportunities;
• Manage Corporate Key Accounts throughout their lifecycle;
• Negotiate and finalize contracts.

Key Performance Indicators
Financial
• Value creation through business optimization and cost reduction;
• Enterprise Financial Health (Revenue, EBITDA, ARPU, and other ratios);
• Business growth and cost-effectiveness from process optimization and new initiatives.

Internal
• Growth in customer base, product sales, and contracts;
• New business opportunities from product launches, market growth, and innovation.

Customer
• Impact from customer engagement and ecosystem management, including Net Promoter Score and customer insight management;
• Benefits to MTN/Telecom industry from policy influence and stakeholder engagement;
• Brand value and corporate positioning through ecosystem management.

People (Learning & Growth)
• Employee engagement and satisfaction indices;
• Change management;
• Employer branding and company pride.

Key Metrics
• Revenue growth percentage;
• Customer retention rate;
• Collection rate;
• Implementation of new business development initiatives.

Qualifications
Education
• Bachelor's degree in Commercial or Telecoms fields;
• Additional IT, Engineering, or commercial qualifications (e.g., B. Comm.) are advantageous;
• Master's degree is a plus;
• Fluency in the local language and basic English proficiency.

Experience
• At least 8 years of experience selling to Large Organizations and Public Sector, with a minimum of 5 years in IT or telecom sales;
• 5+ years in enterprise products;
• Experience in ICT and Cloud solutions sales is an advantage;
• Experience in supervising/managing others;
• Experience in a medium to large organization.

Training
• Financial analysis for non-financial professionals;
• Sales and negotiation skills;
• Experience sharing;
• Commercial territory management;
• Leadership skills training;
• Marketing induction.

Competencies
Functional Knowledge
• Ability to manage multiple priorities;
• Understanding of change management principles;
• Strong win-win negotiation skills;
• Excellent communication and leadership skills;
• Proficient in computer applications;
• Customer service and time management skills;
• Strong interpersonal skills;
• Ability to inspire and drive project collaboration;
• Knowledge of management principles, quality control, and costs;
• Technical implementation and support experience;
• Fluent in French and English.

Skills
• Management;
• Persuasion;
• Speaking;
• Service Orientation;
• Active Listening;
• Social Perceptiveness;
• Operations Analysis;
• Critical Thinking;
• Excellent written/verbal communication and interpersonal skills.

Behavioural Qualities
• High-level management, creativity, innovation, and foresight;
• Open-mindedness and adaptability;
• Proactiveness and strong ethics;
• Ability to work with diverse groups;
• Target-oriented mindset.

Application Process
All applications must be submitted ONLINE at: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/….

Deadline
Apply before 08/12/2026, 12:55 AM.