MTN Cameroun is looking for a Manager - Wholesale Interconnect and Roaming

At MTN Cameroon we believe that knowing what our people need and hope for is essential to building daily work experiences that bring you joy. We are dedicated to creating an environment where each member of our Y’ello Family feels heard, understood, and able to live an inspired life. Our values keep us grounded and heading in the right direction. Above all, they keep us honest. This is not something we claim. It is in our DNA.

As an organization, we see our mission as building an exciting and rewarding workplace, where our people can be themselves, grow through positivity, and unleash their full potential. A workplace that encourages creativity and innovation, raises productivity, and ultimately produces meaningful results. A workplace built on relationships and on pursuing a purpose larger than ourselves. This is what we want you to experience with us!

Our commitments go beyond an organizational pledge. It is part of our leadership and management mindset to genuinely partner with our employees, customers, and stakeholders, aiming to achieve our shared goals.

Our values, called LIVE Y’ello, are the foundation of our culture.
• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Responsibilities
Strategic Leadership & Governance
• Strategy Development and Implementation
  - Assist in creating sub-divisional strategy aligned with overall divisional goals
  - Ensure effective execution of sub-divisional strategy by providing direction, structure, business plans, and support

Staff Leadership and Management
• Source, onboard, and manage talent according to legal guidelines
• Maintain open communication channels with staff and apply change management measures where needed
• Define roles, responsibilities, individual goals, and performance targets for the team
• Set KPIs and deliver regular performance feedback through a clear and active performance review system
• Develop and roll out a training plan to build and enhance team skills
• Take an active role in the leadership team
• Support team capability growth by creating opportunities to reach full potential
• Promote an ‘MTN-centric’ and ‘partnership approach’ to build strong ties with other working groups and ensure compliance with Group governance
• Work within a team and drive both personal and cross-functional collaboration across various divisions
• Be accountable for meeting and prioritizing project team targets and deadlines
• Lead cross-functional and own-team meetings, contributing to specialist or technical areas when needed
• Review dashboards of performance metrics prepared on various indicators

Governance
• Operational, Tactical and Strategic Meetings
  - Provide input on all launched projects
  - Contribute to strategic meetings when required
  - Assist in preparing proposals on change initiatives, policies, and procedures
• Escalations
  - Manage and resolve escalations affecting the critical path of service delivery
  - Raise issues that, if unresolved, would cause significant time, scope, employee/customer, or cost impact
• Address and solve issues needing formal resolution

Function Tactical
• Help set objectives, targets, and budgets for the function as appropriate
• Identify and document key risks, issues, and dependencies, and define mitigation measures
• Prepare documents needed for approval or decision-making on tactical changes

Opco Tactical
• Keep up with global and local best practices and suggest ways to leverage opportunities to the Segment Senior Manager
• Provide input for reviewing all initiated projects

Performance
• Assess performance against agreed KPIs and compliance with SLAs and reverse SLAs
• Review and monitor continuous improvement plans
• Ensure execution aligns with divisional strategy
• Continuously monitor performance and adjust strategies and actions to meet targets

Reporting
• Report periodically on progress within the function, following the organization’s measurement metrics
• Provide ad‑hoc reports on specific projects as needed

Budgets
• Manage sub-divisional budgets according to business objectives
• Handle project or initiative budgets in line with business objectives

Operational Delivery
• Coordinate negotiation and execution of interconnection agreements with local and international operators/carriers, ensuring regular settlements and payments
• Coordinate negotiation and execution of roaming agreements with other GSM operators, ensuring regular settlements and payments
• Coordinate submission and negotiation of annual interconnection catalogues with the Regulator
• Achieve company targets for interconnection and roaming, and recommend all initiatives to exceed company-set performance
• Lead negotiations for better rates with all interconnection and roaming partners
• Coordinate traffic reconciliation with all interconnection and roaming partners, and validate final figures according to agreed discrepancies
• Monitor market trends in interconnection, international traffic, and roaming, and recommend suitable strategies and actions to maximize company revenue and profit
• Contribute to fighting international traffic fraud and recommend appropriate strategies and actions
• Manage and plan the company’s short- and long-term strategies; objectives are broadly defined with close control over solutions and results
• Pricing

Compliance
• All employees are the first line of compliance defense and must act as Compliance Champions in their roles.
• Employees must fully comply with all relevant laws, regulations, policies, standards, and procedures in their daily work.
• Any act of negligence or non-compliance by an employee will be handled according to the MTN CAMEROON Disciplinary Policy.
• Employees must attend scheduled compliance training, proactively report, and escalate any compliance concerns, issues, or failures.
• With support from Compliance Champions and the Risk & Compliance (R&C) team, employees must review and update compliance obligations, compliance risks, and control testing activities within their units.

Key Performance Indicators
• Financial – Value created by optimizing business projects and reducing spending on the unit budget.
• Enterprise Financial Health (Revenues, EBITDA, ARPU & other financial health ratios) – turning revenue growth formulas and objectives into results.
• Business growth, value created, and cost-effectiveness achieved through process optimization, new initiatives, improved operations, etc.
• Internal – Value created from executing unit operations:
  - Value from increased customer base, product sales, signed contracts, etc., for products and services.
  - New business opportunities from launched products, sector/market growth, product/process innovation, structural changes, process reviews/audit implementation, etc.
• Customer – Value created from customer engagement & ecosystem:
  - Impact includes positive company-wide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business).
  - Benefits to the MTN/Telecom industry from specific actions, such as influenced laws or policies, contributions during stakeholder workshops, etc.
  - Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning.

• People (Learning & Growth) – Value created through positive impact on people & culture:
  - Impact includes satisfaction index on the VB’s and GCA survey dimensions/employee engagement index.
  - Attraction and retention of talent, efficiency of departmental structure to deliver business objectives, collaborative work culture, number/types of staff coached/mentored, change management, enhancing MTN’s profile as employer of choice, and instilling company pride/passion, etc.

Qualifications
Education:
  - Engineering degree or equivalent in telecommunications (at least 3-year university degree)
  - PC literacy
  - Fluent in the local language with basic English skills

Experience:
  - At least 5 years’ experience in telecoms traffic management
  - At least 3 years’ experience in international traffic, roaming, and related technologies
  - At least 2 years’ experience in international business negotiation and a commercial environment
  - Experience working in a medium to large organization

Competencies
Functional Knowledge:
  - Roaming and international trade principles
  - GSM overview
  - Telecoms overview
  - Leadership and management
  - Commercial activities management
  - Statistical analysis
  - Outside contacts with people in the telecoms sector, requiring tact, diplomacy, and negotiation skills to discuss technical, financial, and commercial short- and long-term business
  - Regulatory and legal knowledge to draft and discuss roaming and interconnection contracts
  - Traffic management and network architecture knowledge during negotiations and discussions with partners

Skills:
  - Negotiation of international business deals
  - Effective communication skills
  - Good organizational skills
  - Strong interpersonal skills and ability to work effectively with a wide range of customers/partners/colleagues
  - Effective presentation skills
  - Customer-oriented
  - Strong team management skills
  - Strong leadership skills
  - Strong communication skills
  - Good decision-making skills
  - Conceptual thinker
  - Problem solver
  - Improvement driver
  - Culture and change champion
  - Supportive people manager
  - Relationship manager
  - Results achiever
  - Operationally astute

Behavioural Qualities:
  - Inspirational leader and change agent
  - Collaborative and inclusive mindset
  - Results-oriented with integrity and accountability
  - Adaptable and innovative in dynamic environments
  - Dynamic & confident
  - Motivating and patient
  - Proven moral integrity
  - Unify people / build a team
  - Plan work
  - Monitor work

How to apply?
All applications must be submitted ONLINE at: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/…

Apply before 06/05/2026, 11:55 PM.