MTN Cameroon is looking for a Coordinator Data Centre

MTN Cameroon


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MTN Cameroon is looking for a Coordinator Data Centre

 

At MTN Cameroon, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be; it is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. We aim to build a workplace that boosts creativity and innovation, improves productivity and ultimately drives meaningful results — a workplace built on relationships and the pursuit of a purpose greater than ourselves.

Our commitments go beyond an organisational promise. It is part of our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders, with a shared vision of achieving our common goals.

Our values, known as LIVE Y’ello, are the cornerstone of our culture:

  • Lead with Care

  • Can-do with Integrity

  • Collaborate with Agility

  • Serve with Respect

  • Act with Inclusion

Responsibilities

Operational delivery

Data centre operations and environmental resilience

  • Coordinate day-to-day and 24/7 operational readiness of data centre rooms, racks and hosted physical infrastructure;

  • Monitor and coordinate the availability of power, UPS, cooling, temperature, humidity, housekeeping and physical environmental controls, escalating threshold breaches and recurring risks;

  • Drive preventive maintenance, health checks, firmware lifecycle follow-up and remediation plans for data centre hardware and supporting facility components;

  • Coordinate incident response, restoration support, root-cause follow-up and closure of actions affecting infrastructure availability, reliability, security or performance;

  • Maintain site operating standards, readiness checklists, emergency contacts, escalation paths and periodic operational reports.

Capacity, space and asset lifecycle management

  • Maintain accurate inventory and rack/space records for servers, storage, SAN, network appliances, tape libraries and other hosted equipment, including updates in approved asset and DCIM tools;

  • Perform capacity planning for whitespace, racks, power, cooling and connectivity; identify constraints and recommend expansion or optimisation actions;

  • Coordinate equipment receipt, labelling, rack allocation, installation, commissioning, relocation, decommissioning and removal in line with approved change and security procedures;

  • Coordinate the evacuation, secure holding, data-wiping workflow and disposal hand-offs of legacy and end-of-life equipment, ensuring segregation of duties for independent verification;

  • Support infrastructure refresh, data centre modernisation, consolidation and strategic transformation initiatives.

Governance, security, risk and audit readiness

  • Enforce physical access control, visitor and contractor supervision, work permits, escort requirements and intervention records;

  • Maintain the evidence and records required for audits, controls, policies, disaster recovery exercises, asset lifecycle reviews and remediation trackers;

  • Identify single points of failure and operational risks; maintain mitigation actions covering power, cooling, spares, obsolescence, access, environmental conditions and vendor support;

  • Support the implementation and operational adoption of backup, recovery, data archive, IT asset management, data wiping, business continuity and disaster recovery requirements;

  • Ensure decommissioning activities protect MTN information and equipment through approved wiping, verification, release and disposal controls.

Vendor, contractor and stakeholder coordination

  • Plan, supervise and document third-party interventions within data centre facilities, confirming scope, access, safety, quality and closure evidence;

  • Manage operational follow-up with OEMs and support partners, including health checks, firmware status, spares, service performance, SLA issues and escalations;

  • Coordinate with Facilities/M&E, Network, Security, Service Operations, Architecture, PMO, Business Risk, internal platform teams and hosted-service stakeholders;

  • Provide data centre inputs to projects, site surveys, solution designs, implementation plans, commissioning schedules and service transition activities;

  • Maintain effective communication and ensure intervention outcomes are reflected in inventory, rack, capacity and operational records.

Service performance, reporting and continuous improvement

  • Produce periodic dashboards and reports covering availability, incidents, changes, capacity, environmental performance, lifecycle risks, vendor actions, access and compliance;

  • Monitor agreed KPIs and SLAs, highlight trends and exceptions, and drive corrective and preventive actions;

  • Promote process optimisation, automation, accurate labelling, improved tooling, standardisation and operational discipline;

  • Maintain handover and continuity documentation, coach backup resources and support structured knowledge transfer to reduce single-person dependency;

  • Contribute budget inputs for maintenance, tooling, spares, capacity expansion, contractors and modernisation initiatives.

Health, safety and ways of working

  • Ensure interventions follow applicable safety controls and that appropriate PPE and insulated/anti-static tools are available and used;

  • Coordinate orderly storage, cleanliness and safe movement of equipment within data centre areas;

  • Work collaboratively, communicate with candour, maintain confidentiality and act with accountability and integrity.

Staff leadership and management

  • Demonstrate the ability to work effectively within a team;

  • Take responsibility for self-learning and development, with guidance from the Manager;

  • Ensure cohesive working with the Centre of Excellence (CoE);

  • Be accountable for meeting and prioritising own targets and deadlines;

  • Provide the Manager with information on work accomplishments and individual or team challenges;

  • Lead team meetings and contribute on specialist or technical areas when required;

  • Review performance metric dashboards prepared on various performance indicators and provide input to the Manager.

Governance

Operational, tactical and strategic meetings

  • Provide input on all projects initiated within the unit and across the IS Division;

  • Review key risks, issues and dependencies, and set mitigation actions;

  • Participate in strategic meetings when required;

  • Contribute to risk mitigation and controls;

  • Provide input into proposals relating to change initiatives, policies and procedures.

Escalations

  • Manage and resolve escalations affecting the critical path of service delivery;

  • Escalate issues that could result in significant time, scope, employee, customer or cost impact if left unresolved;

  • Manage issues requiring formal resolution and provide appropriate solutions.

Tactical function

  • Contribute to all projects initiated;

  • Provide input into establishing objectives, targets and budgets for the function, where applicable;

  • Identify and document key risks, issues and dependencies, and set mitigation actions;

  • Prepare the documentation required for sign-off or decision-making on tactical changes.

Performance

  • Review performance against agreed KPIs and their compliance with SLAs and reverse SLAs;

  • Review and monitor the continuous improvement plan;

  • Ensure execution is aligned with the Division’s strategy;

  • Continuously monitor performance and adjust strategy and actions to deliver targets.

Reporting

  • Produce periodic reports on progress within the function, in accordance with the measurement metrics set by the organisation;

  • Provide ad hoc reports on specific projects, as required.

Compliance

  • All employees are the first line of compliance defence and are expected to act as Compliance Champions in their respective roles;

  • Employees must fully comply with all applicable legislation, regulations, policies, standards and procedures in carrying out their day-to-day responsibilities;

  • Any act of negligence or non-compliance will be addressed in accordance with the MTN Cameroon Disciplinary Policy;

  • Employees are required to attend scheduled compliance training and to proactively report and escalate any compliance concerns, issues or failures;

  • With the support of Compliance Champions and the Risk & Compliance (R&C) team, employees are expected to review and update compliance obligations, compliance risks and control testing activities within their respective units.

Qualifications

Education

  • Minimum Bachelor’s degree in IT, Electrical Engineering or a related field;

  • Data centre operations certifications (CDCP, Cisco DCTECH) are preferred.

Experience

  • Minimum of 3 years in data centre operations or IT infrastructure support.

Functional knowledge

  • Data centre operations and DCIM;

  • Server hardware (Dell, HP, IBM);

  • Power and cooling systems;

  • Physical security;

  • Asset management.

Skills

  • Operational coordination;

  • Attention to detail;

  • Asset management;

  • Problem-solving;

  • Teamwork.

Behavioural qualities

  • Analytical thinking and problem-solving;

  • Customer-centric mindset;

  • Collaboration and teamwork;

  • Attention to detail;

  • Initiative and self-motivation;

  • Adaptability in a fast-changing environment;

  • Ethical conduct and integrity.

How to apply

All applications must be submitted online at:
https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs

Application deadline: Apply before 11/06/2026, 11:55 PM.

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